At Shuffle Casino, we take your privacy seriously. This policy sets out, in plain terms, how we handle the personal information you share with us — from the moment you create an account through to every interaction you have with our platform. We believe transparency is the foundation of a trustworthy relationship, and we are committed to ensuring your data is handled with care, respect, and full compliance with applicable data protection standards. Please read this policy carefully, as it explains your rights and our responsibilities clearly and honestly.
The Information We Collect
When you engage with Shuffle Casino, we collect certain personal information that is necessary to provide our services, meet our legal obligations, and keep your account secure. The type of information we gather depends on how you interact with us, but broadly falls into the following categories:
- Account registration details: When you sign up, we ask for basic personal information such as your full name, date of birth, email address, and country of residence. This allows us to create and manage your account correctly.
- Identity verification documents: To comply with Anti-Money Laundering (AML) regulations and our obligations under the Curacao Gaming Authority, we are required to verify your identity. This typically involves collecting copies of government-issued identification, proof of address, and, where applicable, proof of payment method. We treat all such documents with the highest level of care.
- Financial information: When you deposit or withdraw funds, we collect data related to your chosen payment method. This is strictly used for processing transactions and fraud prevention — never for any other purpose.
- Technical and behavioural data: We also collect information about how you use our platform, including your IP address, device type, browser settings, and session activity. This helps us maintain platform performance, enhance security, and identify any unusual or potentially fraudulent activity.
We only ever collect the information we genuinely need. If you have questions about what we hold on you, our support team is available to help — feel free to contact us via our support channels at any time.
How We Use Your Data
The information we collect serves specific, clearly defined purposes. We do not use your data in ways that you would not reasonably expect, and we will always be upfront about how it is being used.
The primary reasons we process your personal information include:
- Account management: To create, maintain, and administer your account, and to provide you with access to our services.
- Transaction processing: To facilitate deposits and withdrawals accurately and securely, and to resolve any payment-related queries.
- Fraud prevention and security: To monitor account activity for signs of suspicious behaviour, protect against unauthorised access, and uphold the integrity of our platform.
- Legal and regulatory compliance: To meet our obligations under the licensing requirements set by the Curacao Gaming Authority, including AML checks and responsible gambling obligations.
- Customer support: To respond to your queries, complaints, or account-related requests in a timely and accurate manner.
We may also use your contact details to send you relevant updates about your account or, where you have opted in, promotional communications. You are always entitled to opt out of marketing messages. You can manage your communication preferences directly through your account settings or by reaching out to our team — simply visit your account settings to update your preferences at any time.
We will never use your data for purposes that go beyond what is described in this policy without first seeking your explicit consent.
Data Sharing & Third Parties
We want to be unequivocal on this point: we do not sell your personal data to any third party, ever. Your information is not a commodity, and it will never be treated as one.
That said, operating a regulated online casino means we do work with a number of trusted third-party partners whose services are essential to running our platform responsibly and effectively. In such cases, we share only the data that is strictly necessary, and only with parties who are contractually bound to handle it securely and in accordance with applicable data protection requirements. These partners include:
- Game software providers: To deliver the gaming content available on our platform, certain technical data may be shared with our software partners. This is limited to what is operationally necessary.
- Payment processors: To facilitate deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, who operate under their own strict security and compliance frameworks.
- Regulatory authorities: As a casino licensed and regulated by the Curacao Gaming Authority, we may be required to disclose certain player data to regulators upon lawful request. We cooperate fully with such requirements.
- Identity verification and fraud prevention services: We work with specialist providers to carry out KYC checks and monitor for fraudulent activity, sharing only the information necessary for those assessments.
Any third party with access to your data is carefully vetted and held to the same standards of data protection that we apply internally.
Data Security & Retention
Keeping your personal information safe is something we take active, ongoing steps to ensure. We implement a range of technical and organisational security measures designed to protect your data from unauthorised access, accidental loss, or misuse.
These measures include, but are not limited to:
- SSL (Secure Socket Layer) encryption: All data transmitted between your device and our platform is encrypted using industry-standard SSL technology, ensuring that sensitive information cannot be intercepted in transit.
- Secure server infrastructure: Your data is stored on secure servers with restricted access controls, firewalls, and regular security audits to minimise vulnerabilities.
- Internal access controls: Only authorised members of our team are permitted to access personal data, and only to the extent required to carry out their specific responsibilities.
With regard to how long we keep your information: we retain personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. In particular, our obligations under AML legislation and the requirements of the Curacao Gaming Authority mean that certain records — including identity documents and transaction histories — must be retained for a defined period even after an account is closed.
Once your data is no longer required and there is no legal basis for continued retention, we ensure it is securely deleted or anonymised. We review our data retention practices regularly to ensure they remain proportionate and compliant.
Your Privacy Rights & How to Contact Us
You have meaningful rights when it comes to your personal data, and we are fully committed to honouring them. Depending on the applicable laws in your jurisdiction, these rights may include:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to rectification: If any information we hold is inaccurate or incomplete, you have the right to ask us to correct it.
- The right to erasure: In certain circumstances, you may request that we delete your personal data. Please be aware that some data may need to be retained in order to meet our legal and regulatory obligations — we will always explain this clearly if it applies.
- The right to restrict processing: You can ask us to limit the way we use your data in specific situations.
- The right to object: You have the right to object to certain types of processing, including direct marketing.
To exercise any of these rights, or if you have concerns about how your data is being handled, please contact our support team directly. Our team will acknowledge your request and respond within a reasonable timeframe. We are here to help, and no request regarding your data will be dismissed or ignored.
Please note: Shuffle Casino is not accessible to residents of the United Kingdom, as we do not currently hold a licence issued by the UK Gambling Commission (UKGC). UK residents are unable to register or use our services.